Frequently Asked Questions
How long does shipping take?
Orders are dispatched within 3–5 days and delivered by air express in 14–25 days worldwide, depending on destination customs. Every order includes a tracking number.
Do you offer free shipping?
Yes — every order ships free worldwide (USA, UK, EU, Australia, Japan, Korea and more).
Do you ship worldwide?
Yes. We ship worldwide by air express, with tracking on every order.
How do I track my order?
Once your order ships you will receive a tracking number by email. You can also view it in your account page.
What is your return policy?
30-day free returns for unused items in original packaging. Refunds are issued within 5 business days of arrival at our warehouse.
Do you offer wholesale or dropshipping?
Yes. We support bulk wholesale, OEM/ODM and dropshipping. Contact us for pricing.
Is it safe to pay on your website?
Yes. All payments run through PayPal or Stripe, which give you full buyer protection — if an order doesn’t arrive or isn’t as described, you can open a dispute and get a refund, the same protection Alibaba’s Trade Assurance provides. We never see your card details.
Are you a factory or a trading company?
We are a factory-direct supplier of 3C digital accessories based in Shenzhen, China — we control sourcing, QC and dispatch directly, which is how we keep wholesale prices low.
What if there’s a problem with my order?
Message us on WhatsApp and we’ll reply within 24 hours. We offer 30-day returns for quality issues and work with you on replacements or refunds — every order matters to us, including samples.
Are your products certified?
Our chargers, cables and earbuds carry CE, FCC and RoHS certifications.